We received a large number of users reported that SMOK products purchased in DHgate (DHgate.com) were counterfeitproducts in recent days.After detailed investigations, we confirm that there are counterfeit SMOK products in DHgate. This act seriously damaged the legitimate rights and interests of consumers and our company. It is hereby declared as follows:
We will immediately start negotiations with DHgate, and strive to develop a solution to regulate fakes as soon as possible.Prior to this point, our company will terminate of SMOK brand distribution authorization of all businesses in DHgate;and DHgate will remove all the SMOK productsfrom their shelves.The sale time will be further notified and the authorization shall haven't effect until further notice.
In recent years, SMOK has won the widespread recognition of users by virtue of good product quality and service experience.At the same time, some unscrupulous traders began to counterfeit SMOK products to reap fabulous profits.Counterfeit products are not only rough work,poor user experience,but also have serious security risks and violate the legal interests of the consumer and SMOK brand images.We have zero tolerance for counterfeit products,we will be combined with the administrative department for Industry and commerce to take a more active action to crack down on counterfeiting.
At this point,welcome consumers to report SMOK counterfeit products to us, we will give some rewards to whistleblowers.Meanwhile,we call on all consumers to buy SMOK products through formal channels and check the product's authenticity.Thank you all for your love and support. We are on the way for tackling counterfeiters!